We hope your piece feels as special the moment it arrives as it did when it was created. If for any reason you are not completely in love with your order, we gladly accept returns under the following conditions.

 

RETURN ELIGIBILITY

Returns may be requested within 20 days of delivery for eligible items that are:

• Unworn and unused

• In original condition

• Returned with original packaging

 

Earrings Policy:

• Due to hygiene reasons, we are unable to accept returns for refunds on earrings.
• We understand that a change of mind can occur, and we would be happy to exchange the earrings for another pair or offer you a credit note to our store.

Ring Policy:

• We are unable to accept returns for refunds on rings.
• We understand that sizing may need to be adjusted. If your ring isn’t the right fit, we’re happy to offer an exchange for a different size (subject to availability), exchange for another hsc piece, or provide a credit note to our store.

 

NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Earrings

• Final sale items

• Items showing signs of wear, damage, or alteration

 

PLEASE NOTE:

• Customers are responsible for shipping costs associated with exchanges.
• Return shipping insurance is the responsibility of the customer. We highly recommend purchasing tracked and insured shipping, as HSC is not responsible for items lost or damaged during return transit.
• Once your return has been received and approved, refunds or exchanges will be processed within 5 business days.
• Original shipping fees are non-refundable and will not be included in any refund or store credit issued.

 

INTERNATIONAL ORDERS

Returns: International returns are the responsibility of the customer. If you would prefer to arrange your own return shipping, please contact our support team for further assistance. All international returns remain subject to our standard return policy.

 

Duties & Taxes: For international orders, duties and taxes are calculated and collected at checkout through our DDP (Delivered Duty Paid) shipping service. This means there are no unexpected customs charges upon delivery, allowing your order to arrive smoothly and without unnecessary delays.

 

RETURN PROCESS

To begin a return request, please contact us at hershopcollectioncontact@gmail.com with:

• Your order number

• The item(s) you wish to return

• A brief reason for the return

Once approved, return instructions will be provided. Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

 

REFUNDS

Once your return has been received and inspected, approved refunds will be issued back to the original payment method. Please allow several business days for your financial institution to process the refund.

NOTE: We reserve the right to refuse returns that do not meet our policy requirements.