FREQUENTLY ASKED QUESTIONS
GENERAL
ABOUT THE REBRAND
Sometimes the hardest part of growing is letting go of what you’ve built, even when you know it’s no longer who you are.
I started this business with a dream, and every collection, every order, and every message from you helped shape it into something so meaningful. But as time passed, I realized my vision was evolving. I wanted my brand to feel more intentional, more refined, and more aligned with the story I truly want to tell.
This rebrand isn’t about starting over — it’s about growing into the brand I always imagined it could become.
A softer identity. A stronger purpose. The same heart behind it all.
Thank you for growing with me through every chapter. This new era will be our most beautiful one yet.
Message from the founder, Joana
WHERE ARE HSC PIECES CRAFTED?
We work closely with trusted manufacturers and skilled artisans in Hong Kong to thoughtfully bring each piece to life.
Every piece is carefully handmade with intention, precision, and attention to detail.
We believe true craftsmanship takes time — which is why each design is thoughtfully created rather than mass produced.
From shaping to finishing, every step is done by hand to create jewelry that feels personal, timeless, and made to last.
WHAT MAKES HSC THOUGHTFULLY MADE?
We intentionally produce our pieces in smaller quantities to help reduce overproduction and unnecessary waste.
While creating new products will always have an environmental impact, our goal is to design intentional pieces that are made to be worn, cherished, and kept for years to come — encouraging more mindful consumption over fast trends.
We believe beautiful jewelry should be made with care at every step. That’s why we choose to work closely with trusted suppliers and skilled manufacturers who share our commitment to quality, integrity, and thoughtful craftsmanship. Many of our partners are family-run businesses, and we’re proud to support the people behind each piece while building relationships that grow with us.
SHIPPING INFO
HOW MUCH DOES THE SHIPPING COST?
We offer shipping rates calculated at checkout based on your location and selected delivery method. This allows us to provide the most accurate and fair pricing for every order.
From time to time, we may also offer complimentary shipping promotions, which will be clearly shared on our website and during checkout.
Every order is carefully packed and handled with care to ensure it arrives safely to you.
WHERE ARE YOUR ORDERS SHIPPED FROM?
Every order is personally packed and prepared from our studio in Dallas Texas, USA with care and attention to detail.
As a small business, each package is handled thoughtfully to ensure your order arrives beautifully and feels personal from the moment it reaches your doorstep.
DO YOU SHIP INTERNATIONALLY?
Yes — HSC proudly ships worldwide.
International shipping rates and delivery times are calculated at checkout based on your location and selected shipping method. Please note that customs duties, taxes, or import fees may apply depending on your country and are the responsibility of the customer.
No matter where you are, we’re honored to have HSC pieces become part of your story.
WILL I PAY DUTIES AND TAXES?
For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are not included in your order total and are the responsibility of the customer.
Every country handles customs differently, we recommend checking with your local customs office for more information before placing your order.
HOW LONG DOES SHIPPING TAKE?
All orders are carefully processed and dispatched within 3–4 business days.
Delivery times vary depending on the shipping method selected at checkout. Please see estimated timeframes below:
USA Standard Delivery
Processing: 1–2 business days
Shipping: 3–6 business days
USA Express Delivery
Processing: 1–2 business days
Shipping: 2–4 business days
USA Overnight Delivery
Processing: 1–2 business days
Shipping: 1 business day
International Standard Delivery
Processing: 1–3 business days
Shipping: 10–14 business days
International Express Delivery
Processing: 1–3 business days
Shipping: 5–7 business days
Please note: During peak periods such as our Black Friday Sale, processing times may be slightly extended due to high order volume. We appreciate your patience and support.
RETURNS
DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged or incorrect, please reach out to us at hershopcollectioncontact@gmail.com. Be sure to include your order details and clear photos of the item. Our team will assess your request and work swiftly to resolve the matter.
SITE-WIDE SALES & FINAL SALE ITEMS
Items that are purchased during site-wide promotions or labeled as final sale are not eligible for return, refund, or exchange. We encourage you to review your order thoroughly before finalizing your purchase.
ADDITIONAL INFORMATION
Natural wear and tarnishing over time are not considered manufacturing defects and do not qualify for return or exchange.
For any inquiries, please feel free to contact us at hershopcollectioncontact@gmail.com.
This brand was built on a vision—but it continues because of you.
Thank you for seeing the value, the intention, and the meaning behind every piece.